Applies to all orders placed at glamourlamps.com
Please do not return any product without contacting us first. Always reach out via our contact form or email us at support@glamourlamps.com to receive return instructions.
Returning products without notice may result in extra handling fees or delays.
We offer a 14-day return period starting from the day you receive your lamp. After notifying us, you’ll have another 14 days to send the product back.
Returns requested after this timeframe unfortunately cannot be accepted.
Your returned lamp must be in original, unused condition. If the product is damaged or the packaging is more worn than necessary to inspect it, we may deduct a portion of the refund based on value depreciation.
Please handle all lighting products with care and ensure they are securely packed for return.
To process any return, a valid order number or receipt is required.
Do not send products back to the manufacturer.
All returns must be arranged through
support@glamourlamps.com.
Only a partial refund may be issued in the following cases:
Once we receive and inspect your return, we’ll notify you via email. If approved, we’ll issue your refund to the original payment method within 7 business days.
We only replace items if they arrive damaged or defective.
If you’d like to exchange a product for the same item, email us at
support@glamourlamps.com with your order details and photos (if applicable).
If your lamp was marked as a gift and shipped directly to you, you’ll receive a gift credit for the return value once we’ve received the item.
If the gift wasn’t marked as such or was shipped to the original purchaser, the refund will go back to them.
To return a lamp, contact us at support@glamourlamps.com for the correct return address and instructions.
All returns and refunds are handled within 14 business days of receiving your return shipment.